Refund policy

Conditions Refund

IMPORTANT LEGAL NOTICE.

**YOU MUST BE AT LEAST 18 YEARS OLD AND THE AGE OF MAJORITY AND LEGAL CONSENT IN THE JURISDICTION IN WHICH YOU LIVE OR RESIDE TO AGREE TO THESE TERMS.

***ALL DOCUMENTS, POLICIES, AND INSTITUTIONAL PAGES ARE PUBLISHED AND GOVERNED BY THE ENGLISH LANGUAGE, TO PREVENT CONFLICTS IN TRANSLATIONS. IF YOU DECIDE TO TRANSLATE ON YOUR OWN, AND THERE IS ANY DISCREPANCY, THE ENGLISH LANGUAGE VERSION WILL PREVAIL.

Payments of participants (the model) are final and non-refundable, except as provided in these Terms of Cases. If you believe that any of the participants (model) did not provide the service, which they agreed to specifically provide you, or if you have any technical difficulties that you are unable to resolve despite the efforts made, please contact our tech support and inform us about the nature of your claim. Remember that the maximum deadline for submitting claims is one (1) week from the date of the incident. If your claim is successful, the corresponding amount will be credited to your account on the Site.

If you disagree with the amount charged to your credit card, you must contact us before you contact the company that issued the credit card to cancel payment (* * rejection of the transaction). You must contact us by e-mail, and specify the reason why you dispute the amount written off. This will allow us to review your claim and if it is successful, return the disputed amount on your card. On a refund (if approved) will take up to three (3) working days.

CameraLux is prepared to issue a refund to your credit card for unspent transactions in your account that were purchased within the last 30 days.

Satisfaction Guarantee

In the event that you are new (i.e. you do not have any previous paying accounts and made your first Credit purchase within the last 30 days) to CameraLux and are not satisfied with the services provided by CameraLux will be prepared to issue a refund to your credit card up for up to 25€.

Refund Requests Made Directly to Your Bank or Payment Processors

Please note that requesting a refund directly from your credit card company or the CameraLux billing processors may result in your account with CameraLux being terminated with immediate effect. In the event that your account is terminated, you will not be permitted to open further accounts with CameraLux.

If you are dissatisfied with the services provided by CameraLux or wish to dispute a transaction, please contact us directly and we will do our best to assist you.

Chargebacks and Fraud

Chargebacks and/or any activity that will prevent CameraLux from collecting funds from a token purchase will be considered fraudulent and may result in your account with CameraLux being terminated with immediate effect.

In the event that your account is terminated, you will not be permitted to open further accounts with CameraLux.

If you believe a chargeback and/or credit card refund was issued in error, CameraLux will require that you repay the amount purchased. Once the disputed amount has been covered, CameraLux will reactivate your account with its service.

If you are dissatisfied with the services provided by CameraLux or wish to dispute a transaction, please contact us directly and we will do our best to assist you.

Indemnification and Warranty

Under no circumstances, including, but not limited to, negligence, Website, as well as an affiliate of the Site are not responsible for any direct, indirect, incidental, special, consequential or potential damages arising from the use or inability to use the Site and services provided to them. The user confirms unequivocally agree that the Site shall not be liable for the defamatory, offensive or illegal conduct of any user or member (models); deterioration of performance, error, technical operation, deletion, defect, delay in operation of the Site or the signal transmission, connection failures; theft or destruction or unauthorized access, modification or use of the accounts as a result of unintentional professional mistakes, or for any other reason, for any amount in excess of that which was paid by users of the website.

The site does not undertake any representations and warranties regarding the information or services provided by them. Users use the services provided by the Site at your own risk. Neither the Website nor any other party involved in creating, producing, or providing services or materials shall not be liable for any direct, incidental, consequential, indirect, or potential damage caused as a result of your access, use or interpretation services or information provided by the Site or through a representative. Without limiting the foregoing, the Site does not assume any warranties of merchantability, for a particular purpose, or non-effects of materials contained in the Site in terms of their correctness, accuracy, relevance or reliability.

This agreement involves a complete understanding between the User and the Site with respect to its subject matter and supersedes all previous written or oral agreements. This Agreement may be amended after notice of the User Site. If this agreement is not contrary to law or otherwise stated therein, all of its provisions remain in effect after termination. Agreement shall be governed by and construed in accordance with the laws of the United Kingdom contracts concluded and fully respected in the country. The side winning a lawsuit to ensure compliance with the terms of this agreement, is authorized to recover attorneys' fees.

We do not issue refunds unless there are extenuating circumstances for which we feel a refund is merited. These may be things like great dissatisfaction with a model’s performance in private or pay chat or the site not working properly for some reason. In cases like these, we will issue refunds in the form of site credit or cash on a case by case basis. Things such as other complaints the model has received or other customer comments will be taken into consideration. If any dissatisfaction arises as a result of a User's experience with an independent model who uses the Site software to host video chat rooms a refund will be issued in the form of site credit that can be used with other performers. The amount of compensation depends on the specific situation and is determined by the administration of the site. 

If you still want your money back, you have to contact the online transaction processing company, which you can find on your bank statement. 

Please Note: Before asking for a refund, keep in mind that models are not obliged to fulfill all your requests

You must place your complaint within 24 hours at CameraLux Support Team
Amounts spent on related services – such as Recorded Shows and Gold Shows – are not refundable. 

Please send the message to support using contact form. CameraLux Support Team investigates all reports as soon as possible.