Refund policy

Refund Policy and Customer Refund Information

IMPORTANT LEGAL NOTICE

YOU MUST BE AT LEAST 18 YEARS OLD AND THE AGE OF LEGAL MAJORITY IN YOUR JURISDICTION TO USE CAMERALUX AND PURCHASE ANY SERVICES.

ALL DOCUMENTS, POLICIES, AND LEGAL PAGES ARE GOVERNED EXCLUSIVELY BY THE ENGLISH LANGUAGE. IN THE EVENT OF ANY DISCREPANCY ARISING FROM TRANSLATIONS, THE ENGLISH VERSION SHALL PREVAIL.

Refund Policy (Global – Enterprise Compliance Framework)

Cameralux is a digital platform that facilitates real-time and on-demand interactions between users and independent content creators (“Models”). Cameralux does not provide the content directly but enables access to services performed by independent third parties.

All services are digital, instantly consumable, and highly subjective in nature. Because of these characteristics, transactions are generally considered final and non-refundable, except under specific conditions outlined in this Policy or where required by applicable law.

1. Nature of Services and Platform Limitations

Users expressly acknowledge that:

  • All services are provided in real-time or immediate digital format
  • Models operate independently and are not employees of Cameralux
  • Cameralux does not supervise, control, or guarantee Model behavior
  • Experiences vary depending on user expectations and Model interaction

Due to this structure, Cameralux cannot guarantee outcomes, satisfaction, or performance consistency.

Subjective dissatisfaction, including unmet expectations or personal preferences, does not constitute valid grounds for a refund.

2. General Refund Eligibility

Refunds are granted only in objectively verifiable circumstances.

Eligible scenarios include:

  • Platform-level technical failure preventing access to services
  • System errors resulting in incorrect token deductions
  • Documented failure by a Model to provide a specifically agreed service

All claims must be supported by evidence and are subject to internal review.

3. Advanced Service Scenarios

Refund eligibility is evaluated based on real-world usage scenarios:

  • Connection Drops: Refunds may be prorated if caused by Cameralux infrastructure
  • User Network Failure: No refund if caused by user device or internet
  • Model Disconnect: Evaluated based on session duration and context
  • Partial Sessions: Partial refund based on unused time
  • Interactive Disputes: No refund for subjective disagreements

4. Payment Processing Scenarios

The following payment-related situations are addressed:

  • Duplicate Charges: Eligible for full refund upon verification
  • Pending Transactions: May resolve automatically depending on provider
  • Authorization vs Capture: Temporary holds are not charges
  • Delayed Settlements: Dependent on payment provider processing times

Cameralux is not responsible for delays or errors caused by financial institutions.

5. Refund Request Procedure

All refund requests must be submitted within 72 hours (3 days) from the transaction.

Requests must include sufficient detail for investigation.

Claims must be submitted via:

Contact Form

Late submissions may be rejected.

6. Refund Calculation Framework

Approved refunds are calculated based on:

  • Time spent in session
  • Tokens consumed
  • Service availability

Refund types:

  • Full refund (rare)
  • Partial refund (proportional)
  • Platform credit

Cameralux retains full discretion in determining compensation.

7. Subscription and Recurring Billing

Subscriptions renew automatically unless canceled.

Users are responsible for:

  • Managing subscription settings
  • Canceling before renewal

No refunds are provided for:

  • Unused subscription time
  • Missed cancellations
  • Partially used services

8. Non-Refundable Transactions

  • Completed live sessions
  • Recorded shows and premium content
  • Partially used token packages
  • Cryptocurrency transactions

9. Chargebacks and Fraud Prevention

Chargebacks or actions preventing fund collection are considered fraudulent.

Examples include:

  • Disputing valid transactions after usage
  • Repeated refund abuse
  • Unauthorized claims after participation

Consequences:

  • Immediate account termination
  • Permanent ban
  • Recovery of financial losses
  • Reporting to payment providers and authorities

Users are liable for:

  • Chargeback fees
  • Administrative costs
  • Investigation expenses

10. Refund Requests via Banks

Initiating disputes through banks without contacting Cameralux may result in account suspension.

Users must attempt resolution through Cameralux Support first.

11. Jurisdictional Consumer Rights

This Policy does not override mandatory consumer rights.

Where local laws apply, they take precedence.

12. European Union and United Kingdom

By purchasing digital services:

  • Users consent to immediate service execution
  • Users waive withdrawal rights once service begins

13. Brazil

The 7-day right of regret applies only before service consumption.

Once accessed, the right may no longer apply.

14. United States

Refund policies comply with applicable state regulations.

Due to digital nature, refunds remain limited.

15. Fraud Monitoring and Risk Control

Cameralux uses advanced systems to detect abuse:

  • Behavioral analysis
  • Transaction monitoring
  • Risk scoring

Suspicious activity may result in restrictions or account closure.

16. Limitation of Liability

Cameralux shall not be liable for:

  • User dissatisfaction
  • Model behavior
  • Technical interruptions
  • External payment issues

Maximum liability is limited to the amount paid for the transaction.

17. Indemnification

Users agree to indemnify Cameralux from any claims or damages arising from misuse or violations.

18. Final Statement

Cameralux maintains a strict but fair refund system balancing user protection with fraud prevention.

By using the Platform, you accept this Refund Policy.

Important: Models are not obligated to fulfill all user requests.