Help Center and Frequently Asked Questions

Helpful guides, support articles, account assistance, and answers to frequently asked questions

What is CameraLux?
Is CameraLux really free?
What kind of live shows are available?
Where can I find pricing information?
What is tagging?
Does the site have a recurring fee?
How do I find a model using tags?
What are recorded shows?
What are Fan Clubs?
What are the model galleries?
What does the HD icon mean?
What are the Membership levels and what do they mean?
Why am I not receiving emails from CameraLux?
If I forgot my password or login, what should I do?
What should I do if I am unable to view the model's video?
What if it says my password is incorrect?
What forms of payment are accepted?
Do I need to install specific software to see live video?
How do I add funds to my account?
Why can’t I reset my password?
What happens if I get disconnected during a show?
Is your site secure?
Does CameraLux use cookies?
Where can I find the CameraLux Privacy Policy?
Help! I mistyped my password now I can’t log in!
How do I submit a suggestion for improvement?
What is my user profile?
Why isn’t my favorite model online?
Is my credit card safe with CameraLux?
How do I change my autoplay settings in macOS Safari?
What kind of live shows are available?
What’s a username?
Why isn’t my credit card being accepted?
What are the rules for members?
What are models not allowed to do?
A model or other user was rude to me! Kick them out!
I’ve gotten a strange email, what should I do?
Do my tokens expire?
How do I close my account?
I wasn’t satisfied with the private chat. Can I get a refund?
Where can I find my account info?
How do I add a new credit card?
Why is my account frozen after adding a new credit card/payment method?
I’ve paid, but the tokens aren’t in my account!
What happens if I run out of tokens in the middle of a show?
Why was I double-charged?
How are refunds processed?
Why isn’t my refund or credit shown on my billing statement?
What interactive sex toys are compatible on CameraLux?
Doubts on payments in Euros
How do interactive sex toys work?
How can I control the model’s toy via Bluetooth or WiFi?
How do I join a Fan Club?
What devices are compatible with each other?
Help! My device is glitching!
Help! The model can’t see/hear me!
What kind of webcam do I need?
The page looks strange, what’s going on?
Are there file restrictions for sending images to models?
Can I use my smartphone to watch the live sex cams?
How can I specify my search?
Can I send a private message to the models?
Why is my message being rejected?
What are tips?
Can I video chat with the models?
How can I add a model to my Favorite’s List?
How do I remove a Favorite?
Can I be notified when models I like are online?
Can I follow models on social media?
What are Snapchat subscriptions?
What is Phone Sex?
How can I contact the model?
What is a custom video?
Will Flash work on my Mac?
How can I get free videos?
How can I report abuse?
How do I report an issue?
Do you have live shows in HD?
How can I check to see if my device is in Bluetooth mode?
Can I control a model’s device if I don’t have a compatible device?
Do I need any software to use an interactive device?
How can I sync my device to be with the movements in the live video?
What should I do if I experience Java errors or my browser keeps crashing during shows?
I get a message saying I’m already watching a live show but I’m not. Help!
I’m not able to log in, but there’s no error message.
I’m receiving a “Page Cannot be Displayed/McAfee Error” Help!
Why can’t I see the model’s photos?
Users can send fake tips? What is this?
How much do videos cost?
How can I end a session?
How can I get my free tokens?
Can I find or locate a model using their IP address?
How will I know if a model is in a private chat?
What happens if I suddenly leave a group chat?
What’s a Basic membership?
Do I still pay for group and private chats as a Premium or VIP member?
I’m logged into my Premium or VIP account but the model’s video chat is taking a long time to load. What’s going on?
How can I log on to the site Cameralux?
What advantages does the registration give me?
Can I use my own webcam in chats as a Premium or VIP member?
Are all the cameras in live mode on the website?
Can I upgrade or downgrade my Premium or VIP membership?
Do I need a camera to talk to model via chat?
Can I watch a live show on my smartphone or tablet?
I just logged in. How can I get access to my profile/account?
Can I send models pictures of myself?
I have forgotten my password. How can I reset it?
I would like to enter the Private Chat, but the system states that I don`t have money on my account. How can I pay in money?
I have a problem that I cannot solve even after reading the FAQ. Who should I contact in order to receive answers?
Do I need a web-camera to be a model on the site?
I would like to register as a model. How can I do it?
How can I enter into my account “Model”?
I have forgotten my password. What should I do?
What do I need to do to stay ONLINE on the website?
I would like to register as a manager of the studio. How can I do it?
What’s a Friends List?
How do I log into my Manager Account?
I have forgotten the password. What should I do?
What is a Gold Show?
What will my bank’s billing statement say?
Where can I find Gold Shows?
How do I contribute to a Gold Show?
How do I delete my account?
CameraLux' s payment processors
How to setup Lovense toy with the broadcaster application?
How do I join a Fan Club?
Why should I be a member of a Fan Club?
Do Fan Clubs have special Terms and Conditions?
How can I get customer support for Fan Clubs?
Does CameraLux have memberships?
How can I cancel my Fan Club memberships?
Help! I’m having technical difficulty!
Do I need a special login for Fan Clubs?
I’m just a Basic member, can I still join Fan Clubs?
What is a Premium membership?
What is a VIP membership?
I’m just here for the Fan Clubs, do I still need an account?
How much do these memberships cost?
Are there different payment packages available?
How are Gold Shows priced?
What will I see in a Gold Show?
Can I chat with the model in a Gold Show?
What happens if I get disconnected during a Gold Show?
Will I be taken to the show right away?
Hey! The model cancelled the show I paid for!
How do I change my autoplay settings in macOS Safari?
What are appointments?
How much do appointments cost?
How do I make an appointment?
Can I make an appointment with a model in a different timezone?
How do I connect with the model for an appointment?
When do I get charged?
What if I want to stay longer?
What if I leave early?
How will I know if a model accepts my appointment request?
Can I make a same-day appointment request?
What's the cancellation policy?
How do I cancel an appointment?
What is PayGarden?
What gift cards are accepted?
Is PayGarden safe to use?
Can I use multiple gift cards at a time?
Is there a minimum value I need on my gift card to use it?
Can I get a refund on PayGarden redemptions?
Can I use Visa or MasterCard gift cards?
Can I use e-gift cards?
Why isn’t my gift card being accepted?
How much does custom content cost?
How long will it take for me to get my order?
Can I get a refund?
Can I cancel my order?
How can I access my custom photo/video/text/audio?
What if my favorite model won’t do a custom I want?
I ordered some custom work but it says it’s denied. Help!
Can I ask for anything for my custom work?
How do I do an open request?
Are there rules for models?
How do I sign up?
Do I have to fill in all the information?
What is the value of each token?
What is the minimum payout?
Is there a way to get paid if I don't have the minimum amount?
Do I have to show my face?
Is it important to have my room clean and decorated?
If my internet isn't very good, can I still do shows?
My webcam isn't high-quality, should I get a new one?
A customer asked me to do something I don't want to do, am I obligated to perform?
A client was rude or disrespectful to me, can I kick them out of my room?
Can I stop my show at any time?
Do I need to have pictures?
What documents do I need to sign up?
I can't figure out how do set up a Gold Show, what do I do?
How do I change important information regarding my registration?
If I don't log on or do a show for a long time, am I penalized?
Can I set my own prices?
How do I talk with customers who don't speak my language?
Can I go to other models' chat rooms and try to get customers?
Can I give my phone number to customers?
Does CameraLux have the information of the customers who go into a private chat with me?
I lost my password and changed my email, how can I recover my password?
What do I do if a function in my chat room or on the site isn't working?
Can I be nude in free chat?
Can I block my city/state/country?
How much is 1 token worth?
I'm not getting a lot of customers, what can I do?
Do I need to have a schedule, and why should CameraLux know what it is?
Do I need professional photos? I only have a cell phone.
Do I have to stay in my bedroom to perform shows, or can I be in other rooms?
Will my sexual preferences be respected? Do I have to do a show for someone who doesn't match my preference?
Is there a minimum time I have to be in a private show?
Is there a maximum time limit for a private show?
How many tokens can a customer spend on me a day?
Will my data be saved even if I don't want to do shows?
Can I receive tips while I'm in a free chat?
Can I get information about customers I'm talking with?
Where can I find my account information?
Can I make an appointment with a customer?
My ID document was issued when I was a minor, is it valid?
Why hasn't my registration been approved yet?
Does CameraLux send me emails?
Do I need to use a valid email to sign up?
Can I send photos that aren't mine?
I did my registration, how can I fill in my account data?
How can I receive my payment?
I did my registration, can I start broadcasting?
I would like to be a model, how does it work?
Can I be nude in my profile picture?
Can I promote my social media pages on CameraLux?
Can I promote other sites, companies or brands on CameraLux?
Can I sell content on CameraLux?
Why should I have a photo gallery?
Who are Premium and VIP members?
Who are my Friends?
What is webcam modeling?
Do I have to pay?
Why should I choose CameraLux?
What equipment do I need?
Do I have to work a certain number of hours?
How can I earn on CameraLux?
How much money will I make?
Can I use Skype or other software to communicate with members?
How can I start chatting?
What computers are recommended?
What cameras are recommended?
What camera splitter should I have?
What internet do you recommend?
My camera feed is black, what do I do?
The image is blurry or slow, what do I do?
Help! My camera feed is blank.
What do I do about a pixelated image or wrong aspect ratio?
What do I do about lighting?
Who has to be age verified?
What do I need to submit to be age verified?
How will my documents be processed?
Even if I am over 18, can I still be rejected?
How will you know if I am in violation of age-related conditions?
Do I get a warning for violating age-related conditions?
What isn't allowed on CameraLux?
What do I do if someone is harassing me or not following the rules?
What are moderators?
Can I pick my own moderators?
Do I have copyright over my content?
Do you have any laws in place to cover copyright protection?
What do I do if I see my unauthorized content on another page?
How can I start broadcasting my show?
What is a description?
What are the sound notifications?
What is cam2cam?
How often do I get paid?
Can I choose my own payout method?
Do I always have to be paid the same way?
Can I check my transactions?
How important is the content on my profile?
What do I write about in my blog?
What kind of pictures can I sell on my profile?
What kind of videos can I sell on my profile?
Can I share my private photos and videos?
What is a Fan Club?
What is an HD video?
What can I use to record HD shows?
Do I have to offer custom content?
Can I only offer custom videos, not any of the other stuff?
Do I have to accept all orders?
Is there a standard rate for custom orders on CameraLux?
How do I price my custom work?
What are delivery times?
What’s an exclusive?
How do I get started?
How do I know if I have appointment requests?
Will I get reminders for appointments?
What if a customer stays over the appointment time?
When will I get paid for my appointments?
How is an appointment different than a regular private chat?
Can I take a same-day appointment?
How do I cancel an appointment?
What happens if a FanClub member cancels their subscription?
How much can I charge for my FanClub?
Is there ever a circumstance where I am not paid for a FanClub subscription fee?
When FanClub members get a refund on their subscription, what happens to me?
How do I upload HD videos?
Is there a way to reduce the risk of video piracy?
How can I promote my CameraLux account?
Can I sign up as a couple?
Can I make my Fan Club free to some customers?
What is Sexting?
Do I have to use my real name?
What if the customer doesn’t show up?
What if the customer cancels?
Will money be deducted from my account?
Can I reschedule instead?
What’s the cancellation policy?
What payment options are available?
Do I pay registration fees or monthly rates to be a model?
I did my model registration but I can't get online!
How can I be a CameraLux model and have my own chat room?
How do I earn money being a virtual stripper?
Chat Scenario
I haven't gotten my validation email, what do I do?
What is age verification?
What kind of adult entertainment does CameraLux offer?
Does CameraLux offer different languages?
Can I create a user profile?
There are tons of other sites, why should I choose CameraLux?
Do models have profiles?
I want to show my appreciation for the model, how can I do that?
What is Free Chat?
What is Private Chat?
What is the Spy/Voyeur Chat?
Rates and Earnings
Useful Terms
What is the Tip feature?
What are the Different Users?
How it works Cameralux
How often do your payouts go out?
Are my Cameralux earnings taxable? Do I have to report them?